profitfromit1@gmail.com

Grievance Redressal / Escalation Matrix

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Designation	Contact Person Name	Address (Physical Address Location)	Contact No.	Email-ID	Working Hours (When Complainant Can Call)
Customer Care	Mihir Sakpal	GF 1A Ashwamegh Complex, Opp. Sayaji Club, Vadodara – 390001	8128694664	Profitfromit01@gmail.com	Mon–Sat09 AM – 05 PM
Head of Customer Care	Kinjal Jani	GF 1A Ashwamegh Complex, Opp. Sayaji Club, Vadodara – 390001	7405777772	kinjal@profitfromit.in	Mon–Sat09 AM – 05 PM
Compliance Officer	Pradhan Chandrashekhar	GF 1A Ashwamegh Complex, Opp. Sayaji Club, Vadodara – 390001	9426536576	cspradhan@profitfromit.in	Mon–Sat09 AM – 05 PM
CEO	–	–	–	–	–
Principal Officer	Kaushik Pandya	GF 1A Ashwamegh Complex, Opp. Sayaji Club, Vadodara – 390001	9662052858	kaushik@profitfromit.in	Mon–Sat09 AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned IA/RA before filing complaint to SEBI. For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.